Refund Policy

Overview

This policy explains when you can get a refund for a Pictura subscription or credit pack. It is part of our Terms of Service.

7-Day Refund for Unused Purchases

You can get a full refund within 7 days of the first payment for a subscription or credit pack, as long as none of the credits from that purchase have been used.

When We Cannot Refund

Except where the law requires otherwise, we do not offer refunds:

• For credits that have been used, including purchases where only some of the credits were used.
• More than 7 days after the payment.

Duplicate or Incorrect Charges

If you were charged twice or charged in error, we will refund the incorrect charge in full.

Failed Generations

If a generation fails, the credits are returned to your balance automatically. You do not need to request anything.

Subscription Renewals

Subscriptions renew automatically. To avoid the next charge, cancel before your renewal date in your account settings. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for.

If a renewal was charged by mistake (for example, you meant to cancel), you can request a refund within 7 days of the renewal charge, as long as none of the credits for that new period have been used.

How to Request a Refund

1. Sign in and open a support ticket under Settings > Support Tickets (/settings/tickets).
2. Include your order number (you can find it in Settings under Payments) and a short reason.

Refunds go back to your original payment method. Once a refund is approved, how long it takes to arrive depends on the payment provider (Waffo Pancake, Stripe, Creem or PayPal), typically 5 to 10 business days.

When a purchase is refunded, the credits from that purchase are removed from your account.